Case Manager (South Sydney/Wollongong)
Apply now Job no: 497765
Work type: Full-Time Permanent
Location: NSW - Illawarra, NSW - South East Sydney, NSW - All
Categories: Case Manager
About the role:
This rewarding and varied role would suit an experienced Case Manager who is highly motivated, has excellent customer engagement skills, and enjoys working autonomously.
The main focus of the role is to manage a portfolio of community-based customers who have been allocated home-care packages. The main responsibilities include identifying and mitigating risks, developing tailored care plans, managing budgets, and coordinating care services to enhance our customer's quality of life and maintain their independence. You will be inspired and motivated by making a positive difference to the families and achieving ultimate customer satisfaction.
Your strong account management and networking skills will enable you to build rewarding external relationships within the relevant communities. Your week will be spent mostly out on the road around Southern Sydney, Sutherland Shire, and North Wollongong areas, visiting customers in their homes, while the rest of your time will be spent liaising closely with our internal teams to ensure the smooth delivery of care services.
This is a flexible and autonomous role where you’ll have the ability to manage your own schedule.
Previous case management experience especially Home-Care Packages.
Knowledge of the Community/Aged Care system.
Strong leadership, coordination, and organisation skills.
Exceptional customer service, negotiation, and influencing skills.
Experience in a results-driven environment.
Excellent ability to connect with multiple stakeholders and think commercially.
Experience using a customer database or online CRM tool.
A current valid driver's licence and reliable vehicle.
A clinical background (RN, allied health, social work, dietician, mental health worker etc) would be great but not essential.
For over 28 years we have been putting our customers at the heart of everything we do and empowering them to live the life they choose to live. It’s really the people at KinCare who make it a great place to work. When you come to work for KinCare, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections.
As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.
All successful candidates will be required to complete a Police check. For more information, please visit
Advertised: AUS Eastern Standard Time 03 Jun 2021
Applications close: AUS Eastern Standard Time
25 Jun 2021
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