KinCare Careers

At KinCare we have been putting customers at the heart of everything we do for 25 years.
If you would like to join a team of passionate and dedicated people, who improve people's lives daily, let us know.

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Call Centre

Program Coordinator

Apply now Job no: 497756
Work type: Full-Time Permanent
Location: QLD - Brisbane
Categories: Customer Service

About the role:

We are seeking a customer service professional to work on our Commonwealth Home Support Programme (CHSP), an entry-level program designed to help elderly people stay independent and in their homes for as long as possible.

Based in our Murrarie office 3 days a week (2 days from home), you will engage with our customers over the phone by conducting assessments, reviewing customer needs, and arranging domestic assistance and social support programs.

You will be comfortable in managing customer issues and finding solutions to unexpected challenges that arise.

Other key responsibilities include:

  • Liaise with internal stakeholders to ensure our customer's individual care plans and services are accurately followed.

  • Coordinating customer assessments and appointments in a fast-paced environment.

  • Onboarding new customers over the phone.

  • Managing a customer database whilst developing relationships with customers.

  • Actively seek opportunities to support business growth and maximise service hours by keeping customers well informed of our products and services.

About you:

  • Ideally, you will have experience working in aged care or community services industry (CHSP knowledge would be a strong advantage).

  • Attention to detail, strong time management skills, and confidence in using computer systems to an advanced level.

  • Previous customer service and service coordination experience.

  • Strong communication and influencing skills, particularly over the phone.

  • A professional, friendly and clear phone manner.

  • Strong empathy and influencing skills.

  • A positive problem-solver with a passion for helping people.

Why KinCare?

For over 28 years we have been putting our customers at the heart of everything we do and empowering them to live the life they choose to live. It’s really the people at KinCare who make it a great place to work. When you come to work for KinCare, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections.

As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility. The successful candidate will be asked to complete a mandatory Police check.

For more information, please visit

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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