KinCare Careers

At KinCare we have been putting customers at the heart of everything we do for 25 years.
If you would like to join a team of passionate and dedicated people, who improve people's lives daily, let us know.

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Sales & Customer Experience

Team Manager - Contact Centre

Apply now Job no: 497406
Work type: Full-Time Permanent
Location: NSW - Hills Region
Categories: Sales & Intake

For over 28 years we have been putting our customers at the heart of everything we do and empowering them to live the life they choose to live.

Our humble beginnings as a family run and operated business run deep. What unites us is our experience and unwavering commitment to improving the quality of life for thousands of individuals and families across the country. Our commitment to our customers and their families is that we will be there with them, helping out every step of the way, because that’s what families do.

Our team: 

At KinCare we are One Team, made up of many unique and talented individuals with a goal of supporting our customers to live the life they choose to live in their own home. Whatever your gender, age and background, your individual attributes make our team stronger and more effective. Each team member at KinCare has distinct qualities and we believe this is something to celebrate! 

Why work for KinCare: 

It’s really the people at KinCare who make it a great place to work. When you come to work for KinCare, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections.

You will also receive the support and training you need for a rewarding long-term career in Aged Care. 

As a family orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

The role

The role will suit an experienced Team Leader with 5+ years experience who is ready for a step up and manage their own Contact Centre (25+ seats).   Equally, the role would suit a current Team Manager with at least 2-3 years experience. The incumbent will thus need to have demonstrated experience in managing all the day to day facets of running a Contact Centre as well as the appropriate stakeholder management skills to work hand in hand with a sister Contact Centre of the same size in Perth.

A competitive salary will be offered commensurate with experience. 

Aged Care is a burgeoning industry. KinCare is a National key player in the industry and keen to grow its footprint.  As such, there is ample opportunity for professional development and growth.   

To learn more about KinCare and meet two of the Contact Centre CSR's click on the following link:

https://www.kincare.com.au/blog/the-caring-people-on-the-other-end-of-the-line/  

Key responsibilities:

  • Manage the day to day running of the team to deliver on key business outcomes including managing KPI’s, optimising rostering/coverage and undertaking performance management
  • Work with your manager to implement national business plan to support KinCare’s objectives
  • Liaise with key business stakeholders to identify existing capabilities as well as gaps, risks and issues and taking a collaborative solution-focused approach

Skills and experience required: 

  • Experience working in call or contact centres with strong understanding of success drivers
  • Demonstrated success in effectively leading a call / contact centre team according to KPI’s
  • Experience in facilitating change to achieve team and organisational outcomes
  • Strong interpersonal, influencing and people coaching and development skills
  • Articulate verbal communicator with strong writing and computing skills

To apply, please click the apply button and complete the application process. Our roles are subject to mandatory pre employment checks.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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