Team Manager - Contact Centre
Apply now Job no: 495226
Work type: Full-Time Permanent
Location: WA - Perth North
KinCare Group is a privately owned Australian business that is at the forefront of the provision of in-home care services across Australia. A highly regarded and innovative organisation, we hold a wealth of expertise and experience in aged care, disability and allied health services.
KinCare is going through a significant transformation agenda as we move into a retail environment with the deregulation of the in-home care market and as such is now entering into another exciting period of growth. We currently have approximately 2,000 passionate employees whose skills, knowledge and expertise creates a high performing team that ensures KinCare remains a successful, national leader within the industry.
Reporting into the Head of Contact Centre, as the Team Manager you will manage the day to day operations of the Contact Centre team including people management, rostering, performance and being a point of escalation and support for complex requests and issues. In addition to coaching and mentoring your team, this permanent full-time role based from our Perth office will allow for exposure to exciting projects and initiatives to enhance customer experience.
We are looking for resilient individuals, who eagerly welcome change and keen to help us improve as an organisation. This is a new team and as such you will need strong experience in recruiting, training and building a team
KinCare requires its staff to be honest, trustworthy, reliable and fit to perform their roles safely. Some roles are also subject to mandatory police checks. Accordingly, it is a condition of all applications that candidates consent to medical, psychological or functional health assessment(s) and/or background checks (including criminal history checks) if they are required during the application process.
For further information on this position please contact email@example.com
Further information about KinCare can be obtained by visiting: www.kincare.com.au
Advertised: W. Australia Standard Time 12 Apr 2018
Applications close: W. Australia Standard Time
11 May 2018
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