Apply now Job no: 495216
Work type: Full-time Fixed Term
Location: NSW - Hills Region
Categories: Accounting & Finance
KinCare Group is a privately owned Australian business that is at the forefront of the provision of in-home care services across Australia. A highly regarded and innovative organisation, we hold a wealth of expertise and experience in aged care, disability and allied health services.
We currently have approximately 2,000 passionate employees whose skills, knowledge and expertise creates a high performing team that ensures KinCare remains a successful, national leader within the industry.
In this vital role, your purpose will be to reduce Customer Complaints and reduce the amount of time our account managers are spending on administration to ensure we are enhancing our customer experience. This is a full time fixed term, 6-month role based from our Bella Vista office.
A typical day in the role might look like this:
Taking finance related calls and managing complaints both from internal and external sources
Investigating root causes of customer complaints and undertaking actions to remedy customer complaints in a timely and accurate manner.
Processing adjustments to assist in the reconciliation and proper recognition of all revenue and costs on customer Home Care Package (HCP) Statements on a monthly basis.
Assisting the Finance Team in collecting supporting documentation for the reconciliation of HCP Client Statements.
Ensuring the accuracy and timeliness of customer reimbursements
To be successful in this role we are looking for someone with:
Great communication skills
Experience in customer resolutions and statements
High attention to detail and the ability to time manage
Intermediate Word and Excel skills. Salesforce experience (desirable)
Good financial knowledge
As part of your application, we request that you provide a paragraph each answer the questions below in your cover letter:
1. What attracted you to apply for this role at KinCare?
2. What similar experience do you have that would make you suitable for this role?
We are looking for resilient individuals, who eagerly welcome change and
are keen to help us improve as an organization. If you wish to be part of an organization that is experiencing growth and have some flexibility in your working hours this may be the role for you.
KinCare requires its staff to be honest, trustworthy, reliable and fit to perform their roles safely. Some roles are also subject to mandatory checks.
Further information about KinCare can be obtained by visiting:
Advertised: AUS Eastern Standard Time 10 Apr 2018
Applications close: AUS Eastern Standard Time
09 May 2018
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