KinCare Careers

At KinCare we have been putting customers at the heart of everything we do for 25 years.
If you would like to join a team of passionate and dedicated people, who improve people's lives daily, let us know.

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Customer Care Management

Customer Case Manager - Brisbane

Apply now Job no: 495215
Work type: Full-Time Permanent
Location: QLD - Brisbane
Categories: Case Manager

About us:

KinCare Group is a privately owned Australian business that is at the forefront of the provision of in-home care services across Australia.  A highly regarded and innovative organization, we hold a wealth of expertise and experience in aged care, disability and allied health services.

We currently have approximately 2,000 passionate employees whose skills, knowledge and expertise creates a high performing team that ensures KinCare remains a successful, national leader within the industry.

The role:

This rewarding and varied role will focus on managing a portfolio of home care packages and other services for our community-based customers. A typical day in the community will consist of identifying customers' needs and requirements, conducting in-home assessments, writing case notes, promoting services and developing tailored care solutions to enable our customers to enhance their quality of life. You will be inspired by making a positive difference to families and achieving ultimate customer satisfaction.

This role gives you the flexibility to manage your week dividing your time on the road with time spent in our Brisbane office where you will be liaising closely with our internal teams to ensure the smooth delivery of services.

Skills and experience required:

  • Ideally a National Registration with Australian Health Practitioner Regulation Agency (AHPRA) 
  • Previous case management experience and knowledge of the Community/Aged Care system and care packages
  • Exceptional customer service, negotiation and influencing skills
  • Strong computer skills and articulate communication skills
  • Thrive on high attention to detail, strong resilience and working under pressure
  • A current valid driver's licence 

Please note that this position may be subject to mandatory pre-employment checks. Only shortlisted candidates will be contacted. 

Further information about KinCare can be obtained by visiting:

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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